Our Location
Children
This is a place of quiet relaxation and contemplation. It isn't a school holiday camp. Our guests come here to get away from the noise and hustle of their day-to-day lives.
We've recently had some bad experiences with parents who haven't appropriately supervised their kids. This has resulted in costly property damage, damaged trees, bushes and garden beds and has disturbed our other guests due to the noise.
Please ensure that your children are appropriately supervised at all times. We are very conscious of ensuring all of our guests have a wonderful stay.
Animals
As we are in the Porongurup Range National Park, animals are not allowed under any circumstances. Guide Dogs and cute little monkeys excepted.
WiFi
Unfortunately, fast internet access isn't a feature of the Australian Bush, so if you were hoping to download some movies or play Call of Duty, you're going to be disappointed. We can certainly provide enough Wifi to let you check your email but we think of the lack of speed as a feature. Disconnecting is healthy!
If you're a Telstra customer, you won't have any issues with phone calls or data - but if you're with any other provider, think of your stay here as a digital disconnect.
Quiet time
The Chalets are in an Australian Bush Setting. It is peaceful and serene. Because most of our Guests want to enjoy nature, we have a policy of quiet time between 9pm and 7am.
No Smoking
There is no smoking anywhere on the Porongurup Chalets site.
COVID-19
We abide by the Health Recommendations and Requirements of the Shire of Plantagenet, the WA State Government and the Australian Federal Government as well as the WHO and CDC. As such, this means if there is a requirement for check-ins, vaccinations or masks to be worn, we expect guests to abide by the requirements for the safety of other guests and staff.
All Staff at the Chalets are fully vaccinated and we have implemented Covid-enhanced cleaning.
Recycling
Because we respect the environment and we do not have a local waste collection service, we ask that you are mindful of any rubbish or waste you generate. We have recycling bins and ask that you separate your rubbish from items that can be recycled. Instructions are provided in the kitchen of each Chalet.
Water Usage
We understand that a hot shower is one of life's pleasures. However, we do live in an environment where water is scarce. Please be conscious of your water usage.
Electricity
As an environmentally-conscious provider, we monitor electricity usage closely. Please ensure that when you are not in your Chalet, you switch off as many lights and appliances as possible.
Heating
All Gas onsite is provided from bottles. These have a limited capacity. To ensure you do not run out, please remain conscious of your heating usage and only use the heating when necessary.
Cooling
In Summer, it can get hot. In defiance of the sternly-worded letters we have written, this remains outside of our control. To ensure your Chalet remains comfortable, please open the windows to allow cooler air to flow through. Even though a hot day can be intolerable, most evenings get very cool.
Groundskeeping
Nature isn't tidy. Trees drop leaves and branches. Weeds pop up wherever they can take hold. Rain results in mud and erosion. So, to keep things presentable and safe, we have to do groundskeeping on a regular basis. Unfortunately, this can be noisy as it involves leaf blowers, tractors, whipper-snippers and other loud, angry machines. We are very conscious of keeping things quiet, serene and peaceful, but these jobs have to be done.
Where possible, we will complete these tasks on Weekdays between 9am and 4pm. This will keep the weekends nice & relaxing for all of us!
Security
All chalets have electronic door locks and motion-activated external lighting. The entire property is fenced and gated and there are security cameras placed in public areas to ensure the safety of our guests.
